Terms & Conditions

Terms & Conditions


The following are based on the standards of the US Health Insurance Portability and Accountability Act (HIPAA) and governed by the laws of the Republic of Trinidad & Tobago.

Contacting Your Therapist

WhatsApp Messages & calls - For initial interactions or contact on short notice, this platform is used as it has end-to-end encryption unlike SMS messages making it more secure and less likely to be hacked.
TheraNest Client Portal - This platform is specially designed to safeguard client information. Once registered, this is where you can schedule and change appointments, as well as send documents and messages to your counselor.
Doxy.me & Psychology Today Sessions. - This secure link will be shared with you in your client portal. One click, no download required, and you are into your video session with your counselor.
In Case of Emergencies - This is not a 24-hour service or hotline. As a result, in case of emergencies please contact the necessary authorities.

Confidentiality

Limits to confidentiality - As a practitioner I am ethically and legally obligated to protect a client or others from harm. Therefore, reports will be made to the necessary authorities if there is known or suspected harm to self, others or the vulnerable population (i.e. children, elderly and or differently-abled.
Social Media - If you are a client, it is in your best interest not to Follow, Share or Comment on Evolvinu or your counselor’s personal page; as we cannot control what is in the public domain.

Cancellations

24-hour Cancellation Policy - should you not be able to meet your scheduled appointment at least 24 hours notice is requested.
Emergency Cancellation Policy- should there be an emergency on the day of your appointment, kindly contact us at least an hour before.

Disclosure

I agree and understand that Evolvinu will not be held responsible if I do not contact my local health authorities.

Fees

We are a fee for service organization. Therefore, fees are charged based on the nature of service provided, duration of sessions (30 minutes and upward), and the population. However, discounted rates are available to those who qualify to help clients who require mental health services get the care they need. In addition to weekly appointments, other professional services requested are charged separately. Other services include:
  • report writing, and telephone conversations lasting longer than 15 minutes,
  • attendance at meetings with other professionals you have authorized and requested,
  • preparation of records or treatment summaries, and the time spent performing any other service requested.
  • If you become involved in legal proceedings that require our participation, you will be expected to pay for professional time spent, even if Evolvinu is called to testify by another party.

Methods of Online Payment

Credit/Debit card payments are accepted as well as payments through PayPal, Zelle and Wi-Pay.
A credit card must be on-file with release to auto-bill for your appointment and if an appointment is missed without 24 hours notice. Also, auto-billing can be utilized for each appointment if it is more convenient for you.